Our Team

Meet your local insurance experts.

Outstanding service starts with an outstanding team. Meet the professionals behind Alpine Castle Lake Insurance, LLC.

9th Street Office

Stephen Fransen

Agency Owner

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With 16 years of insurance experience, Stephen Fransen is the owner of Alpine Insurance Agency. Specializing in life insurance, disability insurance, and long term care, Stephen enjoys meeting new people and building relationships with his clients.

Stephen and wife Peggy have three children. Away from the office he enjoys spending time with his family, riding horses and motorcycles, playing basketball and adding to his collection of cowboy boots.

Bryce Shurtliff

Agent/Customer Service Representative

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Bryce Shurtliff has been an insurance agent since August of 2016 and he most often writes home and auto policies. For Bryce, the best part of his job is the ability to make a client smile by making their day easier or saving them money.

Outside of the agency, Bryce loves to play tennis and basketball. Weather permitting, he enjoys going to the mountains or forest for a hike or climb. He is also a movie-buff, and enjoys spending time with friends and family.

LuAnn Plourde

Commercial Customer Service Representative

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Agent LuAnne Plourde has 40 years of experience in the insurance industry. She focuses on commercial coverage, and enjoys helping businesses with their insurance needs.

She and her husband have been married for more than 37 years, and the pair have two daughters. Outside of the office, LuAnn is an avid crafter and also works part-time at Jo-Ann Fabric.

Reese Shurtliff


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Agent Reese Shurtliff specializes in commercial insurance, worker’s compensation, and bonds. He has been in the industry for 11 years and most enjoys getting to know his clients and helping them take care of their insurance needs.

Reese and his wife have three children – two girls and a boy. Reese is very active in his free time and can be found exercising, skiing, backpacking, or playing tennis or basketball.

Brittany Villalobos

Agent/Customer Service Representative

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Agent Brittany Villalobos has been in the industry for three years, most often writing personal policies such as home and auto. Showing her clients the importance and value of proper insurance is the best part of Brittany’s job.

Brittany and her husband have been married for three years and just welcomed their first child, which takes up much of her time outside of the office.

Austin Fransen

Agent/Customer Service Representative

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Although new to the insurance business, agent Austin Fransen already assists customers with their home and auto policies. He enjoys meeting new people and helping match them with the right insurance coverage.

In his free time, Austin enjoys basketball, football, dirt biking, playing guitar, and spending time with friends and family. Austin and wife Mary welcomed their first child, Luke, on November 13, 2016.

Steven Stone


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Agent Steven Stone has four years of insurance experience and he enjoys the different people his job allows him to meet every day. He regularly writes coverage for home, auto, commercial, life, and disability.

Away from work, Steven enjoys spending time with his family, traveling, sports, and camping. He and his wife have four children.

Carolyn Petersen


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Sheryl Baird

Agent/Customer Service Representative

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Agent Sheryl Baird has been in the insurance business since 1967. She specializes in personal lines, and is dedicated to providing her customers with exceptional customer service.

Sheryl’s children are all grown and when not in the office, she enjoys her home, family, and pets.

Jeremy McCracken


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Agent Jeremy McCracken has three years of insurance experience, most often writing coverage for auto, home, and commercial insurance. Jeremy most enjoys building long-term relationships with his clients.

Jeremy and his wife Lindsay have two children, Maci and Maddox. Away from the agency, he enjoys spending time with his family, riding ATVs, hunting, and golfing.

Lorrie Talamantez


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When a client calls the agency, they can expect to hear receptionist Lorrie Talamantez’s friendly voice on the other line. She enjoys meeting new people and being part of an amazing team of agents.

Away from the office, Lorrie and her husband enjoy camping, fishing, and spending time with their grandchildren.

South Holmes Office

Matt Waldram

Agency Owner

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Matt has been an insurance agent since 1997. He and his father, Bruce Waldram, founded Castle Lake Insurance back in 1998. With decades of experience, Matt’s clients trust him with providing the best policies for their needs in commercial, personal, life, health, and supplemental insurance.

Bruce Waldram

Agency Owner

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Bruce Waldram is owner of Castle Lake Insurance. He has over 40 years of experience as a commercial insurance agent and he specializes in farm and crop insurance. Client’s love working with Bruce because they know they are working with an expert who will get them the coverage they need.

Kevin Ward


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Kevin is one of Castle Lake’s top personal and commercial lines agents specializing in Farm Policies and Crop insurance. He has been in insurance since 1999 having kept most of his customers from the beginning. Kevin farmed full time for 20+ years with his father and brothers before that which gives him a unique knowledge of crops & farms most agents lack.

Kevin & his wife Sondra have 5 children and 10 grandchildren to date. They love visiting their grandchildren, razer rides, 4 wheelers, snowmobiles, and traveling to new places.

Jason Dahl


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Jason has been with Castle Lake Insurance from its beginning in 1998. Jason’s knowledge and industry experience are invaluable when it comes to personal and commercial insurance lines, which is why the same clients Jason started with in 98′ are still working with him today.

Karen Thompson


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Agent Karen Thompson has been in the insurance business for over 30 years, and has been with Castle Lake for 19 of those years. She enjoys getting to know our clients and helping them with any of their insurance needs. If you have a claim, Karen is the one to call.

Karen and her husband Rick have been married over 27 years and have 2 children. In her spare time you can usually find her in the gym watching her daughter play volleyball. She also likes the outdoors and spending time with her family.

Vicki Brammer

Office Manager

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Vicki is Castle Lake’s office manager. She has worked with our team from the very beginning. Vicki works hard to provide the best service to our clients.

BJ Preuss


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BJ is a personal and commercial lines agent and has worked with Castle Lake Insurance since 2002. Her friendly, down-to-earth personality is what makes her a great agents and a wonderful customer service representative.

Melina Dalton

Commercial/Personal Lines CSR

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Melina is a Commercial and Personal lines account manager as well as the newest member to our team. She is native to the Idaho Falls area with 8 years’ experience in Commercial and Personal lines insurance.­­ Melina enjoys spending time with her family and is proud to live and serve in this great State of Idaho.

Jaren E. Nelson


Jaren has been in the insurance industry for four years now. He enjoys developing relationships with his clients and helping them with their business and personal insurance needs. He also specializes in individual health insurance.

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Shani Mann

Benefits Manager

Shani has been in customer service since 1994. She started her insurance career in the healthcare industry in 2003. Working as a patient financial counselor and pre-registration specialist. Working with health insurance companies and patients on their claims and payments. She began her career with Castle Lake Insurance in 2015. She is licensed in health/life and property/casualty. She is the benefits manager and works with employees on the benefits from their employers. She was born in Eastern Idaho, and has been here almost her whole life. She spends her time with her husband and 2 boys fishing and camping.

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